CELLULANT PRODUCTS FAQ

Frequently asked questions on Cellulant products/services/

Why have I received fewer number of units for KPLC Prepaid (token?
Tingg does not determine the number of units you get per transaction. To get a breakdown, contact KPLC on the number 97771.
Mon, 18 Apr, 2022 at 10:19 AM
How do I order Gas
You can access Tingg Gas delivery services by downloading Tingg App from Google Playstore, by dialling *369# and selecting Gas on the menu, or through the w...
Mon, 18 Apr, 2022 at 10:19 AM
How can I confirm whether my order for gas was received?
After placing an order, you will receive an order confirmation message immediately which will be followed by a call within 5 minutes from our delivery partn...
Mon, 18 Apr, 2022 at 10:19 AM
How do I Cancel a Gas Order
You can cancel an order when you receive a call to validate the order from the service provider.
Mon, 18 Apr, 2022 at 10:19 AM
What do I do if delivery takes too long?
In such a scenario, please call our delivery partner (Gobeba) on the number 0710440403.
Mon, 18 Apr, 2022 at 10:19 AM
What is the price of gas?
The price varies depending on the brand and size of the gas cylinder. Price will be presented once you choose the two during the ordering process.
Mon, 18 Apr, 2022 at 10:19 AM
How do I pay via Airtel Money?
Open the Tingg App or dial Tingg USSD on *369# and follow the steps below: Select service you want to pay for. Enter the amount. Select Airtel Money ...
Mon, 18 Apr, 2022 at 10:19 AM