Tingg Self Service Center

Explore How-To's and FAQs at your convenience.

Am I charged for using Tingg/ What are the transaction costs.
No. There are no charges for airtime purchase via Tingg. However, standard Mpesa Paybill transaction charges apply on other payments and these vary dependin...
Sun, 15 Jun, 2025 at 9:43 PM
Can I pay from outside of my set country?
Yes, you can so long as you have the sim/number you registered with still active in the phone you are using.
Mon, 18 Apr, 2022 at 10:19 AM
How much do you charge per unit for KPLC Prepaid?
Tingg does not determine charges and/or other fixed costs levied by KPLC. Token allocation is done exclusively by KPLC. Therefore, the number of units recei...
Mon, 18 Apr, 2022 at 10:19 AM
What do I do if I need assistance?
Should you need assistance in using any of our products, you can select the CHAT icon on the App and chat with us. You can also contact us through: Phone n...
Mon, 18 Apr, 2022 at 10:19 AM
How do I attach a transaction receipt when making an inquiry?
Open the Tingg App and follow the steps below: Click on ‘Receipts’ Identify and click on the transaction you would like to attach A receipt will appear...
Mon, 18 Apr, 2022 at 10:19 AM
How long should each transaction take?
Each transaction should take no more than a few seconds to complete barring any network (internet connectivity) issues your provider might have. Send us a c...
Mon, 18 Apr, 2022 at 10:19 AM
How do I buy airtime for my Airtel/Telkom/JTL line on the Tingg App?
Open the Tingg App and follow the steps below: Select the airtime option Select your preferred network from the 3 icons depending on airtime you want to ...
Mon, 18 Apr, 2022 at 10:19 AM
What payment method can I use on Tingg?
Currently, you can pay using your mobile wallet account such as MPESA, Airtel Money, Equitel and DTB. These are the payment options currently available but ...
Sun, 15 Jun, 2025 at 9:45 PM
Can I pay for Rent, NHIF, HELB,NSSF?
Unfortunately, we have not started powering payments for these services. We will let you know once services are supported on Tingg. 
Mon, 9 Jun, 2025 at 12:28 PM
Can I pay using another number?
Yes you can. When transacting on the App, select the option of ‘ask someone else to pay for you’. The number you nominate will be the one that authorises pa...
Mon, 18 Apr, 2022 at 10:19 AM