CELLULANT PRODUCTS FAQ
Frequently asked questions on Cellulant products/services/
Our Tingg app, USSD and online services have been undergoing a major systems upgrade which has severely interrupted Tingg groups- the platform that supports...
Mon, 18 Apr, 2022 at 10:19 AM
Unfortunately we currently don’t have a definite timeline but we are working to restore the service as soon as possible and we will keep you updated.
Mon, 18 Apr, 2022 at 10:19 AM
You will have ample time to transfer your funds from your Tingg Chama or Changa account till 20th Feb, 2021. Kindly note that any funds not transferred befo...
Mon, 18 Apr, 2022 at 10:19 AM
No. You don’t need to delete the group or the app because your group setup and settings will remain intact plus the other services on the app will remain ac...
Mon, 18 Apr, 2022 at 10:19 AM
We strongly advise that you cash-out during this window period to avoid any inconveniences. However, should you fail to cash-out the funds available in your...
Mon, 18 Apr, 2022 at 10:19 AM
Absolutely! You can still use funds available in your chama to pay your bills so long as you do so before 20th Feb.
Mon, 18 Apr, 2022 at 10:19 AM
Kindly note that following the system upgrade, any funds not transferred before the upgrade shall NOT be accessible. However, should you fail to cash-out, t...
Mon, 18 Apr, 2022 at 10:19 AM
The minimum amount for Imarika wallets is Kes. 200. There is no maximum amount.
Mon, 18 Apr, 2022 at 10:19 AM
Dial *369#. Select My Expenditure from the Menu. Select the month. The statement will be sent to your phone.
Mon, 18 Apr, 2022 at 10:19 AM
If you are getting an 'Inactive App' error on the app when attempting to transact, send us a chat or call us on 254708802299.
Mon, 18 Apr, 2022 at 10:19 AM