CELLULANT PRODUCTS FAQ

Frequently asked questions on Cellulant products/services/

Why was the GROUP/CHAMA service disabled
Our Tingg app, USSD and online services have been undergoing a major systems upgrade which has severely interrupted Tingg groups- the platform that supports...
Mon, 18 Apr, 2022 at 10:19 AM
Is there a timeline for resolution/ when will the Group/Chama service be restored?
Unfortunately we currently don’t have a definite timeline but we are working to restore the service as soon as possible and we will keep you updated.
Mon, 18 Apr, 2022 at 10:19 AM
How long do I have to withdraw funds available in my group?
You will have ample time to transfer your funds from your Tingg Chama or Changa account till 20th Feb, 2021. Kindly note that any funds not transferred befo...
Mon, 18 Apr, 2022 at 10:19 AM
Do I need to delete my group/chama or the app as well pending resolution or will my group info and setup remain intact after resolution?
No. You don’t need to delete the group or the app because your group setup and settings will remain intact plus the other services on the app will remain ac...
Mon, 18 Apr, 2022 at 10:19 AM
What if I don't want a reversal/cashout? Will I get my money after Groups/Chama is restored?
We strongly advise that you cash-out during this window period to avoid any inconveniences. However, should you fail to cash-out the funds available in your...
Mon, 18 Apr, 2022 at 10:19 AM
Can I use the money in my chama to pay bills instead of cashing out?
Absolutely! You can still use funds available in your chama to pay your bills so long as you do so before 20th Feb.
Mon, 18 Apr, 2022 at 10:19 AM
What happens if I fail to withdraw my funds available in my Group/Chama on time (before service is disabled)?
Kindly note that following the system upgrade, any funds not transferred before the upgrade shall NOT be accessible. However, should you fail to cash-out, t...
Mon, 18 Apr, 2022 at 10:19 AM
What is the minimum and maximum deposit amount when opening a Britam Investment wallet?
The minimum amount for Imarika wallets is Kes. 200. There is no maximum amount.
Mon, 18 Apr, 2022 at 10:19 AM
How do I know my expenditure?
Dial *369#. Select My Expenditure from the Menu. Select  the month. The statement will be sent to your phone.  
Mon, 18 Apr, 2022 at 10:19 AM
How do I resolve the 'Inactive App' error?
If you are getting an 'Inactive App' error on the app when attempting to transact, send us a chat or call us on 254708802299. 
Mon, 18 Apr, 2022 at 10:19 AM